Customer Support Liaison
On-siteAnn Arbor, Michigan, United States
Job Summary
Answer Help Desk phone calls and emails from OEM customers and dealerships while becoming a subject matter expert on the Overhaul platform. Create customer activity reports, administer customer KPIs, and identify system issues or capability enhancements. Provide online or face-to-face training for new customer or capability launches, and support new business development pursuits including proofs of value and customer meetings. Assist with ad hoc operational needs such as ETA analysis and location data to drive production adoption. This role supports the Help Desk and new business activity, requiring outstanding written and verbal communication skills.
Required Qualifications
- Outstanding written and verbal ability
- Excellent communication skills
- Self-motivated and requires little oversight/direction
- Analytical skills and hands-on with data
- Works collaboratively
- Bachelor's degree in Supply Chain, Business Administration or other related preferred
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