Customer Support Lead
On-site · Singapore, Singapore
Job Summary
Lead a customer support team in aviation-ground-support manufacturing, delivering best-in-class service, managing inquiries with technical accuracy, guiding parts availability and pricing, handling quotes and orders, mentoring team members, and collaborating cross-functionally to drive continuous improvement and upsell opportunities. Responsibilities include documenting resolutions, training onboarding, participating in departmental initiatives, and representing the Parts Contact Center in cross-functional meetings while travel is required.
Required Qualifications
- Bachelor’s degree in business administration, communication, marketing, or a related field and six (6) or more years of relevant experience (equivalent to twelve (12) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.