Customer Support Intern
On-siteMadīnat an Naşr, Cairo, Egypt
Job Summary
Respond to customer inquiries via live chat for students, parents, and educators regarding programs, services, and the e-learning platform. Troubleshoot basic technical issues, guide new users through registration and onboarding, and document interactions accurately. Escalate complex inquiries to appropriate teams while participating in training sessions to maintain product knowledge. Manage multiple chat conversations efficiently in a fast-paced environment. This paid internship offers practical training, a certificate, and potential full-time opportunities for junior students, recent graduates, or those pursuing degrees in communication or education.
Required Qualifications
- Junior & senior students, and fresh graduates
- Currently pursuing a degree or relevant coursework in communication, education, or a related field
- Strong customer service and interpersonal skills
- Ability to communicate professionally and empathetically with customers
- Strong problem-solving skills and attention to detail
- Basic computer proficiency and ability to learn new systems quickly
- Ability to multitask and manage multiple chat conversations efficiently
- A positive attitude, willingness to learn, and ability to work in a fast-paced environment
Desired Qualifications
- Previous customer service experience
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