Customer Support Executive
On-site · Chennai, Tamil Nadu, India
Job Summary
Handle a high volume of inbound calls efficiently and professionally. Follow call centre scripts and guidelines while addressing customer queries. Identify customer needs, research issues, and provide appropriate solutions. Deliver excellent customer service with patience, empathy, and professionalism. Manage multitasking, prioritization, and time effectively. Be flexible to work in rotational shifts as per business requirements. Coordinate with internal teams to ensure timely support and issue resolution. Prepare and maintain accurate reports and call logs. Provide prompt and professional support through live chat and email.
Required Qualifications
- Fluency in Hindi and English is mandatory
- Strong communication and interpersonal skills
- Basic computer literacy and familiarity with CRM tools or call-handling systems
- Knowledge of Telugu will be an added advantage
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