Customer Support Executive
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull Time
Full Time
Job Summary
Support and problem solve for the customer base via inbound calls, emails, and support requests while taking ownership of all tickets to ensure timely resolutions according to SLA and KPIs. Monitor customer engagement metrics, achieve individual targets for response and close times, and provide system training to new and existing clients. Capture internal customer feedback to drive product improvements and collaborate with Sales, Operations, and Dev teams to resolve complex queries. This role requires a resident in Ireland with at least two years of support experience and proficiency in G-Suite/Office 365.
Required Qualifications
- Minimum 2 years' experience in Customer Support
- Proficiency in G-Suite/Office 365
- Resident in Ireland
- Eligible to work full time in Ireland
- Strong communication skills
- Ability to work independently
- Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
- Industry experience
- Education – Leaving Certificate
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