Customer Support Executive
On-sitePune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull Time
Full Time
Job Summary
Interact with users via chat to answer queries and resolve issues while maintaining and updating records for daily escalations. Troubleshoot systems and network problems by diagnosing and solving software issues at the user's end, then escalate unresolved problems to higher tiers and update users on status. Assist with high-severity requests and support the roll-out of new application features. Maintain confidentiality and handle tough situations with articulate communication, ensuring swift typing and formal written formats. Work flexible hours to accommodate the US time zone.
Required Qualifications
- Must be a graduate in any stream
- Effective written and spoken English communication skills
- Must be Articulate and Spontaneous in Active conversations to handle tough situations
- Ability to recognise the sensitive nature of issues and maintain confidentiality
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication
- The willingness and curiosity to learn new environments and develop new skills
- A high degree of intensity, follow-through, and collegiality
- Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner
- Ability to thrive in high-demand, high-pressure situations
- Should be flexible in working in the US time zone
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