Customer Support Engineer
On-siteLimassol, Limassol, Cyprus
Job Summary
Investigate issues raised by clients or internal teams, providing satisfactory resolution where possible or escalating according to requirements. Liaise with clients, internal teams, and third parties to drive tasks through to resolution. Create and maintain documentation for internal and external use while developing a strong understanding of Forex and the platform to ensure premium service. Troubleshoot SQL queries for data analysis and issue investigation, manage OS and application-level support, and leverage API integrations and FIX protocol knowledge. Work on a 24/6 weekly shift rotation after training, utilizing AI as a core part of your workflow. Join Spotware Systems' team in Limassol to deliver exceptional B2B support within a fintech brokerage environment.
Required Qualifications
- 4+ years experience in a technical support within a brokerage or fintech environment
- Good knowledge of MT4/MT5 platforms (manager and admin), including plugins and gateways
- Good knowledge of liquidity bridges (e.g. oneZero, PrimeXM, Centroid)
- Good knowledge of SQL, including the ability to write, understand, and troubleshoot queries for data analysis and issue investigation
- Experience providing Operating System and Application level support
- Strong problem solving and investigation skills
- Fluency in English language
- You use AI not just occasionally, but as a core part of how you think, work, and deliver results. Being AI-augmented is part of what makes you a top performer
- Excellent organizational skills, and the ability to prioritize and manage workload
- Strong numerical and analytical skills
- Ability to work on a 24/6 weekly shift rotation is essential (after the training period)
- Experience working with or supporting API integrations
- Knowledge of the FIX protocol
- Programming or scripting skills
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