Customer Support Engineer - SFS/Circl

Diagnose and repair highly complex capital equipment at customer sites and trade shows to minimize downtime and ensure operational quality. Troubleshoot technical equipment problems via telephone or on-site, evaluating issues such as chemical leaks or contamination that may require process shutdowns. Update, repair, and assist Installation Engineers with resolving system-level problems and installing demonstration machines. Prepare field service reports, documentation for re-occurring issues, and quotes based on labor, travel, and parts needs. Contribute to knowledge collaboration systems and travel by car or commercial transportation to customer facilities.