Customer Support Engineer
On-siteDresden, Saxony, Germany
Job Summary
Customer Support Engineer at KLA responsible for on-site customer service activities for updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites. Represents the company to customers, ensures satisfaction, and coordinates actions to minimize downtime. Produces field service reports and may assist installation engineers. Requires hands-on troubleshooting across software, electronics, optics, mechanical and electro-optical systems; travel up to 25%; English required with German desirable; MS Office proficiency; ability to work under pressure and in a multicultural team; commitment to an inclusive environment and flexible hours.
Required Qualifications
- Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
- Excellent customer relation and analytical problem-solving skills
- Ability to work in a high-pressure environment
- Ability to work in a team within a multi-cultural environment
- Fluent in English is required and German language is desirable
- Proficiency in MS Office tools
- Experience in the semiconductor or electronic industry is a plus
- Hands-on type person, enthusiastic about learning and communicating with customers
- Domestic and international travel may be required up to 25%
- Willingness to work flexible hours
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