Customer Support Engineer Intern
On-siteTaipei, Taiwan, Taiwan
Job Summary
Follow work instructions and procedures to implement and maintain systems that measure and track service performance and quality. Work alongside senior technical engineers as an escalation point for Helpdesk staff and Service Engineers when necessary. Support existing systems and networks including servers, firewalls, routers, and switches, while performing software installations on base stations, servers, and radios. Assist with network designs for remote and onsite work on network devices. Manage legacy and innovative new system solutions and applications to ensure operational key performance measures are met. Learn and develop new skills through access to labs and testing facilities under the mentorship of senior engineers.
Required Qualifications
- Bachelor Degree in Computer/ IT / Electronics / Engineering or relevant discipline
- Network, IT and Virtual Machine background
- Good interpersonal and communication skill
- Good command of verbal and written English
- Think different, Move fast
- Travel Requirements None
- Relocation Provided None
Desired Qualifications
- Work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware)
- Solving complex business and technical challenges
- Working in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems
- Ensure service level and operational key performance measures are met on an ongoing basis
- Have a 'can do' attitude
- Be able to think on their feet
- Managing legacy and innovative new system solutions, applications and processes
- Learn and develop new skills including access to labs and testing facilities
- Work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field
- Variety of career paths
- Follow work instructions, procedures and policies
- Implement and maintain procedures to measure and track service performance and quality
- Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Service Engineers when necessary
- Interact with a wide range of technical and non-technical stakeholders
- Support existing systems and networks (servers, firewall, routers & switches)
- Software installations (base stations, servers, radios, other devices in systems)
- Work on network devices (remote/onsite) and assist with network designs
- Be coached and mentored by senior engineers
- If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.