Customer Support Engineer III
$111,714–$134,062 year
Hybrid · Oakland, California, United States
Job Summary
The Customer Support Engineer III will work directly with new and existing customers to troubleshoot and resolve highly technical issues, ensuring high-quality outcomes and customer satisfaction. Responsibilities include taking end-to-end ownership of customer cases, collaborating with Engineering to submit and resolve bugs, and documenting solutions for the knowledge base. Required skills include strong technical troubleshooting abilities, excellent communication in English, and experience with SaaS REST APIs and SQL. Familiarity with ETL processes and a customer-first approach are essential for success in this role.
Required Qualifications
- Strong customer advocacy mindset with a focus on high-quality outcomes
- Excellent written and verbal communication skills in English
- Good teammate with a passion for building a positive culture
- Proven ability to troubleshoot complex technical systems methodically
- Experience working with common SaaS REST APIs like Salesforce, Hubspot, Meta, or Google Ads
- Experience with ETL processes, data transformation, and integration tools
Desired Qualifications
- Strong analytical skills and attention to detail
- Experience debugging and isolating issues with REST and SOAP APIs and SQL databases
- Comfortable using SQL to investigate issues
- Able to read and understand Ruby or other programming languages
Additional Requirements
- None specified
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.