Customer Support Engineer
$80,489–$96,590 year
Hybrid · Denver, Colorado, United States
Job Summary
Provide virtual technical support to Fivetran customers and partners; work closely with customers and stakeholders to ensure high satisfaction and timely resolution of issues; investigate and troubleshoot technical issues within the Fivetran environment using logs and product knowledge; collaborate with Dev team to identify and resolve bugs; become a Subject Matter Expert on the Fivetran API Connectors and related technologies; document known solutions in the knowledge base; collaborate with teammates on projects; hybrid role based out of Denver, CO with two days in the office each week.
Required Qualifications
- 2+ years of relevant professional experience
- Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
- Excellent written and verbal communication skills in English
- Experience troubleshooting APIs, including: Making API requests; Interpreting responses and standard error codes; Navigating and understanding API documentation
- Basic understanding of networking fundamentals, including the TCP/IP model
- Experience working with databases, both SQL and NoSQL
- Familiarity with basic SQL queries and commands
- Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
- Ability to read and analyze logs to investigate and identify issues
- Comfortable navigating GitHub and submitting Pull Requests
- Strong, process-oriented troubleshooting and problem-solving skills
- Ability to thrive in a highly collaborative, global team environment
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