Customer Support Engineer - Finance Software Applications
$85,000–$105,000 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$85,000–$105,000 yearBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Respond to product-related customer issues and contact clients to triage problems, providing remote product support for OneStream customers and troubleshooting configuration errors. Research and resolve complex issues across application lines while ensuring policy compliance, then submit software bugs to development teams. Collaborate with other teams to solve support and training challenges, update technical knowledge base articles, and maintain positive, urgent interactions with OneStream clients. Lead by example to encourage information sharing and cross-training for effective case resolution.
Required Qualifications
- College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience)
- Experience working with Software Applications
- 3+ years Software Application troubleshooting experience
- Knowledge of Finance and Accounting practices and principles
- Must be able to work in Pacific Time zone
- Must be available for standard business hours of 8:00 AM – 5:00 PM PST
- Must reside anywhere in the United States
- Must be committed to working Pacific Time zone hours
- Must be legally authorized to work for any company in the country where this position is located without sponsorship
Desired Qualifications
- Experience solving Financial Management / financial-driven support issues
- Prior experience and/or certification with OneStream
- Prior experience and/or certification with Oracle Hyperion HFM, FDM, Planning, Essbase
- Prior experience and/or certification with Blackline
- Prior experience and/or certification with SAP Outlooksoft BPC
- Prior experience and/or certification with SAP BOFC (Cartesis)
- Prior experience and/or certification with IBM Cognos or other EPM solutions
- Experience with other proprietary software, especially financial related
- Experience with PowerShell, VB.net or Visual Basic
- Experience with any object-oriented programming
- Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)
- Microsoft Certifications (Windows, SQL Server, Azure, Office-Excel)
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