Customer Support Engineer

Build and maintain long-term relationships with key customers by managing their requests and incidents while coordinating with cross-functional internal teams to deliver solutions. Provide technical assistance through emails and calls, detect errors to support platform quality improvements, and suggest enhancements for GPM Portal, GPM Plus, and GPM SCADA features. Manage internal documentation and analyze data to optimize performance. This role reports to the DNV office in Mexico City, featuring a hybrid schedule of three days per week at the office or client site. You will join the Mexico team, coordinating with Customer Success colleagues across Europe, the US, Chile, Japan, and Australia.