Customer Support Engineer - Chemical - Illinois
HybridSpringfield, Illinois, United States
Job Summary
Represent Whitefox Blueprint values and safety culture during site visits and support activities at industrial plants, laboratories, and supply chain partners. Support existing membrane installations by driving process and procedure improvements, participating in onsite commissioning, and providing ongoing operations guidance and plant troubleshooting. Gather, analyze, and report membrane and process performance data while collaborating with design and detail engineering teams to solve real-world challenges. Develop training materials and mentor operations personnel, manage inventory for replacement cartridges, and align customer engagement strategies with sales teams.
Required Qualifications
- Bachelor's degree in chemical engineering discipline from an accredited university
- 1 – 3 years industry experience
- Understand the basic principles of heat and material balance
- Strong MS Office familiarity, MS Excel in particular
- Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc
- Familiarity with ethanol production
- Remote + Onsite schedule availability
- Bonus pay eligibility
Desired Qualifications
- Experience analyzing process data
- Excellent problem-solving skills
- Ability to manage Customer Support enquiries
- Ability to work independently in a fast-pace environment
- Pragmatic person with high performance orientation
- Innovation & experimentation – adventurousness
- Communication & information sharing abilities
- Collaboration & Teamwork
- Strategic & pragmatic thinking
- Resilience
- Learning Agility
- Strong presentation and communication skills
- Ability to clearly convey complex technical concepts to both technical and non-technical audiences
- Builds strong cross-functional relationships and collaborates effectively across commercial and technical teams
- Demonstrates adaptability in a fast-paced environment
- Highly organized and results-oriented
- Ability to manage multiple opportunities simultaneously
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