Customer Support (Education Vertical)
Hybrid ยท Barcelona, Catalonia, Spain
Job Summary
Education Customer Support specialist role focused on supporting students and schools with financing services. You will own end-to-end case resolution across phone, email, and CRM, think critically to prioritise and escalate when needed, and feed learnings back into process improvements. Responsibilities include handling operational incidents (payment date changes, blocked transactions, financing queries), coordinating with Education KAMs for commercial touches, logging/incidents in internal systems for analysis, and contributing to automation and process improvements. Must have 1โ2 years of customer-facing experience, native or near-native Spanish, strong written and spoken communication, ability to juggle multiple open cases with empathy and firmness, and proficiency with CRM tools. English (B2) and fintech/banking exposure are nice-to-haves. The role offers a collaborative, supportive culture with a hybrid Barcelona-based office and a flexible compensation/benefits package."
Required Qualifications
- 1โ2 years of experience in customer-facing support
- Native or near-native Spanish
- Ability to manage several open cases simultaneously with calm, order, and prioritisation
- Confidence handling tense situations with empathy and firmness
- Experience with digital tools: CRM, email, spreadsheets
- Nice to have English at B2 or above; fintech, banking, insurance, or regulated environments; familiarity with Zendesk, Salesforce, or similar platforms; background handling payment or financing-related incidents
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