Customer Support, Delivery & Success Manager - Operations (Egypt)
Remote
Job Summary
Customer Operations Manager leads a multi-country, remote-first team responsible for end-to-end customer lifecycle from onboarding to renewal, serving as a player-coach for strategic accounts and complex implementations. The role acts as the bridge between customers and Product/Engineering, sets operating standards, owns onboarding/go-live playbooks, ensures post-implementation support quality, drives customer health, retention, and expansion, and collaborates with Sales on upsell/cross-sell opportunities. Requires bilingual English/Arabic communication, 7+ years in customer-facing tech roles with SaaS, 3+ years of team leadership, remote-work experience, and a Bachelor's Degree. Nice-to-have: travel industry exposure; early-stage startup experience.
Required Qualifications
- Bachelor's Degree in any field
- Fluent in English and Arabic
- 7+ years in customer-facing roles in tech products/services (B2B SaaS)
- 3+ years leading a customer-facing team
- Experience in a remote-first setup
- Hands-on fluency with CRM, ticketing, onboarding tools
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