Customer Support / Content Moderation (Content Processing Specialist)
RemoteBrazil
Job Summary
Moderate reviews and comments on client apps and platforms, ensuring content adheres to brand guidelines and policies. Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner, while actively monitoring and engaging with customer reviews, comments, mentions, and more across different social media channels. Respond to potential customers via public responses, chat, email, direct messages, and app store review sections, quickly identifying trends or issues within communications to share with the team. Work closely with the client to ensure their app communities are safe and align with brand values, maintaining regular communication with your manager to address questions and provide updates. This role requires an 8-hour shift on a rotating schedule and fluency in English and Portuguese.
Required Qualifications
- High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- A good working home environment with a stable internet connection
- 2+ years of experience in moderation, community management, CX support, or digital customer service
- Fluent in English & Portuguese both written and oral
- Strong verbal communication & writing skills (friendly, clear, and socially native)
- General knowledge and interest in various social media platforms
- The ability to work an 8-hour shift, on a rotating schedule
- Calm under pressure and confident in high-visibility comment sections
- Organized, accountable, and consistent
Desired Qualifications
- Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools)
- Experience working within a CRM, or social tools such as Sprout, Sprinklr etc.
- Experience supporting subscription-based or SaaS products
- Experience with AI assisted-tools
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.