Customer Support Consultant
$60,000–$75,000 year
RemoteUnited States
United StatesRemoteFull Time$60,000–$75,000 yearMedium
Full TimeMedium
Job Summary
Support PRISM users outside the continental United States by working 1pm to 10pm ET. Deliver implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support to government contractors. Drive successful product operations by providing high-quality advisory services, ensuring assigned tasks are performed on target, on time, and on budget. Define project goals with senior client leadership, execute against plans, and manage issues and risks while helping clients achieve their business objectives.
Required Qualifications
- Ability to work 1pm to 10pm ET
- Ability to work 10am to 7pm PT / 1pm to 10pm ET
- Prior consulting/training experience, preferably with a top consulting firm
- Possesses superior client relationship skills
- Exceptional written and verbal communications skills
- Self-starter, quick learner, and team player
- Proficient in the basics of Microsoft Excel, PowerPoint and Word
- BA or BS degree in a related field or equivalent experience
- Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship
Desired Qualifications
- Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.