Customer Support Consultant
Hybrid · Richmond, Victoria, Australia
Richmond, Victoria, AustraliaHybridFull TimeMid LevelNot SpecifiedDigital MediaEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Digital Media
Job Summary
Front-line Customer Support Consultant role resolving issues via phone, email and web chat in a hybrid Melbourne-based environment; leverage Zendesk, Slack, Salesforce; balance demand in a fast-paced setting; collaborate across levels to drive customer outcomes; identify opportunities to innovate and improve the employee and customer experience and operational excellence.
Required Qualifications
- 1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing
- Strong technical proficiency; multitask across multiple systems while on the phone
- Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
- Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
- Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
- Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
- Growth mindset and enthusiasm for learning
- Ability to work in a hybrid environment and collaborate with cross-functional teams
- Excellent written and verbal communication skills
- Proactive approach to identifying opportunities to improve processes and customer experience
- Experience with data-informed decision making and performance metrics
- Comfort with using multiple systems while assisting customers
- Customer-focused mindset with empathy and patience
Desired Qualifications
- 1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing
- Strong technical proficiency; multitask across multiple systems while on the phone
- Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
- Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
- Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
- Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
- Growth mindset and enthusiasm for learning
- Ability to work in a hybrid environment and collaborate with cross-functional teams
- Excellent written and verbal communication skills
- Proactive approach to identifying opportunities to improve processes and customer experience
- Experience with data-informed decision making and performance metrics
- Comfort with using multiple systems while assisting customers
- Customer-focused mindset with empathy and patience
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