Customer Support Consultant (Dutch Speaking)
HybridLisbon, Lisbon, Portugal
EXPIREDLisbon, Lisbon, PortugalHybridFull Time
Full Time
Job Summary
Provide fast, accurate customer support to hoteliers via all contact channels, delivering personalized responses and pre-empting future needs. Troubleshoot issues with empathy, escalate queries through defined processes, and manage service recovery for dissatisfied clients to drive retention. Meet daily and weekly engagement metrics while adhering to standard operating procedures. Occasionally create training content and share best practices to improve team productivity.
Required Qualifications
- 3+ years experience in a service-oriented, technical or customer support role
- Excellent command of Dutch & English language
- verbal and written communication skills
- demonstrated proficiency in telephonic engagement
Desired Qualifications
- Hotel (front-desk/reservations) / and or hospitality experience
- Experience working in a scale-up environment
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