Customer Support Consultant (Dutch Speaking)
HybridCape Town, Western Cape, South Africa
EXPIREDCape Town, Western Cape, South AfricaHybridFull Time
Full Time
Job Summary
Provide fast, accurate customer support to hoteliers via all contact channels, delivering personalized responses and pre-empting future needs. Troubleshoot issues with empathy, escalate queries through defined processes, and work with internal teams to resolve dissatisfaction and retain clients. Meet daily and weekly engagement metrics while maintaining productivity and adherence to Standard Operating Procedures. Occasionally create training content and share best practices to improve team performance.
Required Qualifications
- 3+ years experience in a service-oriented, technical or customer support role
- Excellent command of Dutch & English language
- verbal and written communication skills
- demonstrated proficiency in telephonic engagement
Desired Qualifications
- Hotel (front-desk/reservations) / and or hospitality experience
- Experience working in a scale-up environment
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