Customer Support Chat Specialist
$20,592–$20,592 year
On-site · PH
PHOn-siteFull Time$20,592–$20,592 yearMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
Respond to user inquiries via live chat and email; maintain fast first-response times (<2 minutes for chats); analyze user questions to provide clear, confident solutions; identify user needs, gather feedback and feature requests, and proactively suggest improvements; navigate internal resources to resolve issues and ensure a positive user experience across nonprofit fundraising and CRM platforms.
Required Qualifications
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- Experience using help desk software (e.g., Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
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