Customer Support Center Representative
On-siteOak Creek, Wisconsin, United States
Job Summary
Customer Support Center Representative position focusing on delivering superior customer service and proactive sales opportunities for bank products. Responsibilities include handling customer inquiries, providing product knowledge, troubleshooting, using call-center tools, maintaining accurate contact and account information, and promoting bank products and services in line with caller needs. Requires 1-2 years in call center/branch banking and 1-2 years in a sales-driven environment; must be proficient with Microsoft Word, Excel, and Outlook; High School diploma or GED is required. Fast-paced office setting; flexible scheduling based on call volumes.
Required Qualifications
- Required: 1-2 years experience in call center and/or branch banking environment
- Required: 1-2 years in a sales and goals-based environment
- Preferred: 2-4 years experience in call center environment
- Preferred: 2-4 years in a sales and goals-based environment
- Required: Ability to use and comprehend Microsoft Word, Excel and Outlook
- Education: High School diploma or general education degree (GED).
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