Customer Support Center Representative
On-site · Aiken, South Carolina, United States
Job Summary
The Customer Support Center Representative handles bank customer inquiries by telephone and online chat, providing account information, researching and resolving requests, troubleshooting online banking access, and performing account maintenance. The role involves identifying customer needs and recommending appropriate bank products and services, with a scheduling structure that includes weekdays and Saturdays on a rotating basis and volunteer Sunday coverage; flexiblity in evenings and weekends is required. Bi-lingual experience is a plus.
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