Customer Support B2B
On-siteBogotá, Bogota D.C., Colombia
Job Summary
Serve as the main strategic point of contact for a portfolio of corporate clients in the U.S. Ensure the correct implementation, adoption, and continuity of B2B educational programs while building long-term relationships focused on customer satisfaction and retention. Monitor accounts, manage contract renewals, and record key information in the CRM. Collaborate with internal teams to continuously optimize the customer experience throughout the entire lifecycle. This role requires at least one year of experience in B2B customer service or Key Account Management, a C1 English level, and advanced Salesforce proficiency. Join Aprende Institute, a leading online education startup transforming lives across the U.S. and Latin America, under a hybrid work model with direct indefinite-term contract.
Required Qualifications
- Technical or university studies in Business Administration, Marketing, Communications, or related fields
- At least 1 year of experience in B2B customer service, Customer Success, or Key Account Management
- Minimum English level C1 (spoken and written)
- Strong consultative skills, business vision, and excellent professional communication
- Advanced command of Salesforce and familiarity with G-Suite tools
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