Customer Support Associate - Remote (m/w/d)

Support new and existing customers via phone, email, chat, and other channels as the primary point of contact. Resolve technical inquiries and guide clients through initial system usage while prioritizing product adoption success. Escalate complex issues to internal specialist teams and document all interactions clearly to support continuous process improvement. Maintain a calm, solution-oriented approach in dynamic situations. Requires B2B customer support experience, preferably in SaaS, with fluency in German and English. Hybrid work model available with flexible hours. Located in Berlin-Südkreuz with opportunities for regular team events and professional development.