Customer Support Associate (Escalations Team)
On-site · Bengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
Customer Support Associate on Escalations Team responsible for investigating escalated queries (claims, refunds), proposing fair, customer-focused solutions, sharing insights to improve processes, building cross-functional relationships, and meeting KPIs to support global operations from the Bengaluru office.
Required Qualifications
- Excellent English communication (spoken & written)
- Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
- Confident communicator who can handle difficult conversations and write clear, professional responses
- Strong attention to detail with a focus on quality and speed
- Problem-solver who shows initiative, proactivity, and forward-thinking
- Tech-savvy and quick to adapt to new tools and processes
- Comfortable working in a dynamic, fast-paced environment
- Able to prioritise tasks and manage customer expectations effectively
- Willingness to commute to our Bangalore office
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