Customer Support Associate
$240,000–$325,000 year
HybridHong Kong, Hong Kong
Job Summary
Deliver friendly, professional service to customers via inbound, outbound, and eService channels using phone and email while quickly identifying and solving diverse problems on the spot. Devise solutions based on limited information, evaluate processes to drive improvements, and measure results to iterate toward Best-in-Class Customer Care. Drive first contact resolution by identifying barriers and eliminating them, while understanding regulatory requirements and supporting leadership with management, regulatory, and analytical reporting. Work in a high-volume, fast-paced environment requiring strong problem-solving, conflict resolution, and adaptability to new technology.
Required Qualifications
- A minimum of 1 year of related experience, having provided the best levels of customer service by phone & email
- Good Mandarin, Cantonese and English language skills
- Hong Kong Citizen or Permanent Resident
- Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders
- Strong problem solving and conflict resolution capabilities
- Ability to learn and adapt quickly to new technology and processes
- Self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization
- Ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes
- Good knowledge of MS applications
Desired Qualifications
- Experience in a financial services environment
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