Customer Support and Contact Centre - Talent Pooling
On-siteTaguig, Metro Manila, Philippines
Job Summary
Respond to customer enquiries via phone, email, chat, or social channels while resolving service, account, billing, product, or order-related concerns. Investigate issues to provide accurate, timely solutions and escalate complex cases to appropriate teams. Document all interactions, maintain accurate records, and meet service-level, quality, productivity, and customer-satisfaction targets. Identify recurring concerns to contribute to service improvements while following client procedures, privacy standards, and communication guidelines. Join the Outsourcey talent pool for early consideration of international customer support opportunities across voice and digital channels.
Required Qualifications
- Previous customer service, contact centre, retail, hospitality, or support experience
- Strong spoken and written English communication skills
- Active listening, empathy, and professional problem-solving ability
- Confidence managing difficult conversations and customer complaints
- Accurate data entry and attention to detail
- Ability to learn new systems, products, and processes
- Willingness to work according to the schedule required by the relevant client
Desired Qualifications
- Experience with CRM, ticketing, telephony, or live-chat platforms
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