Customer Support Analyst
On-site · Tallahassee, Florida, United States or US
Job Summary
Provide Tier 1 and 2 support for software and hardware issues, offer technical advice, guidance, and informal training to customers, troubleshoot and restore routine technical service and equipment problems, analyze, identify, and diagnose faults using established processes, perform root cause analysis and develop checklists for typical problems, recommend procedures and controls for problem prevention, and maintain and update knowledge and call tracking databases. Collaborate with team members and assist others with calls.
Required Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience
- A minimum of 2 years of IT work experience with working knowledge of basic to moderately complex hardware and software products
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