Customer Support Agents - 20
On-siteDar es Salaam, Dar es Salaam Region, Tanzania
Job Summary
Receive, review, and process customer declarations through approved channels while identifying details, request types, and reference information. Verify completeness, accuracy, and compliance of documentation, follow up on missing data, and ensure incomplete files are tracked and resolved. Analyze geographical information to activate appropriate workflows within ERP systems, using AI-supported tools to extract, verify, and structure customer information. Enter, validate, and save declarations in ERP and SYGRÈM 2 systems while maintaining data accuracy and traceability. Monitor processing quality, report recurring issues, escalate complex cases, and support process improvements. This role is located in Dar es Salaam, Tanzania, and requires a Bachelor's degree or diploma in Administration, Management, or a related field.
Required Qualifications
- Diploma, certificate, or Bachelor's degree in Administration, Management, Customer Relations, Communication, Information Technology, Business, or a related field
- Minimum of 1–2 years' experience in customer service, call center operations, back-office support, administrative file management, or data entry roles
- Experience handling high volumes of customer requests, document verification, customer follow-ups, and administrative processes
- Proficiency in professional email communication, telephone handling, office tools, and data entry systems
- Strong attention to detail
- Customer service skills
- Analytical ability
- Accuracy in data processing
- Ability to work under pressure while meeting quality and productivity targets
Desired Qualifications
- Experience with ERP systems
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