Customer Support Agent – Romanian language
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Respond promptly and professionally to player inquiries via live chat, resolving issues related to accounts, deposits, and withdrawals. Ensure compliance with iGaming regulations and responsible gaming policies while maintaining accurate logs and following up on unresolved queries. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. This role requires a fluent Romanian speaker (B2) with strong English skills (B2) to work independently during night shifts in Belgrade. You will join a supportive team within Workanova's iGaming division, supported by top-tier training and a competitive commission structure.
Required Qualifications
- Good command of Romanian language (minimum B2)
- Good command of English language (minimum B2)
- Ability to work independently, manage time effectively, and stay focused during night shifts
Desired Qualifications
- Previous experience in customer support, ideally within iGaming, is a strong plus
- Excellent typing, communication, and problem-solving skills
- Familiarity with CRM/chat platforms is a plus
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