Customer Support Agent
HybridAl Jizah, Beheira Governorate, Arab Republic of Egypt
Al Jizah, Beheira Governorate, Arab Republic of EgyptHybridFull TimeSmall
Full TimeSmall
Job Summary
Respond inbound and outbound calls, handle user requirements on the spot, and solve customer issues, complaints, and inquiries while following call center scripts. Update users on new features and products, keep satisfaction at the core of every decision, and close all end-user tickets within the set SLA. Maintain excellent communication skills and active listening while adapting to different user types. This hybrid role offers salary advances, medical and social insurance, and regular wellbeing events.
Required Qualifications
- Excellent communication skills
- Strong phone and verbal communication skills along with active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, set priorities and time management
- Familiar with CRM systems and practices
- Previous experience in customer support role
- Proven track of record of target achievement
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