Customer Support Agent
RemoteUkraine
UkraineRemoteFull TimeSmall
Full TimeSmall
Job Summary
Provide timely, empathetic, and personalized support to platform users regarding accounts, subscriptions, refunds, and technical issues via Intercom. Communicate with platform specialists to resolve requests and ensure a positive user experience while turning feedback into insights for product improvement. This role requires native-level Ukrainian and English proficiency, hands-on experience with CS tools like Zendesk, and the ability to prevent potential issues. Candidates must be available in CET or EET time zones. Join Mindly, a fast-growing HealthTech marketplace with over 1 million clients globally, to help shape the mental health industry.
Required Qualifications
- Experience working as a Customer Support or in a related role
- Hands-on experience with Intercom, Zendesk or any other CS management tool
- Native-level Ukrainian and English proficiency at C1+ level
- Empathy and the ability to build trusting relationships with users
- Initiative in solving not only existing customer issues but also preventing potential ones
- Curiosity and enthusiasm for solving non-standard challenges
- Ideally, you should be in the CET or EET time zone
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