Customer Support Agent
Remote · Ukraine
UkraineRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide timely, empathetic, and personalized support to Mindly’s platform users; handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform; ensure a positive user experience while resolving customer inquiries; turn user feedback into valuable insights for other teams to shape and improve the product.
Required Qualifications
- Experience working as a Customer Support or Customer Success role
- Native-level Ukrainian and English proficiency at C1+ level
- Empathy and the ability to build trusting relationships with users
- Initiative in solving existing issues and preventing potential ones
- Curiosity and enthusiasm for solving non-standard challenges
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