Customer Support Agent – Italian language
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond to customer requests and questions via phone, chat, and email while providing accurate, valid, and complete information using appropriate systems. Resolve customer complaints by following operational procedures in every contact. Maintain fluent Italian (B2 or higher) and excellent English (B2 or higher) communication skills to interact effectively with a variety of online systems. Prioritize tasks and manage time efficiently while supporting a growing international company's diverse client base.
Required Qualifications
- FLUENT Italian speaker (B2 or higher)
- Proven customer support experience – at least one year
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Excellent English (B2 or higher)
- Excellent communication skills
- Strong customer and service orientation
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