Customer Support Agent
Remote · India
Job Summary
Contract role for 7 months as a Customer Support Agent focused on high-volume ticket handling and SLA compliance. Responsibilities include responding to customer inquiries via email and ticketing systems, handling at least 12 tickets/emails per hour with 100% SLA adherence (within 24 hours), resolving issues accurately and efficiently, escalating complex problems, maintaining professional communication with customers and internal teams, and continuously learning processes, products, and tools. Requires strong English communication, multitasking, attention to detail, reliable and proactive service mindset, experience with support tools, and access to a second monitor for better productivity. The role emphasizes quality of service, process improvements, and a fast-paced, remote-friendly work environment. Must be able to work as a contractual staff member for a 7-month term and operate effectively from a home office in India.
Required Qualifications
- Excellent written and verbal English communication
- Ability to handle 12+ tickets/emails per hour
- Strong multitasking and prioritization
- Fast learner with adaptability to new tools/processes
- Attention to detail and commitment to service quality
- Reliable, transparent, and accountable work ethics
- Independent work style with team collaboration
- Experience with email platforms and ticketing systems
- Second monitor/screen for productivity
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