Customer Support Agent – German language
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Provide exceptional customer support in German for the iGaming industry by handling player inquiries via live chat, resolving issues efficiently, and maintaining a professional tone. Effectively respond to customer requests and questions while dealing with and helping resolve any customer complaints. Follow operational procedures in every contact and ensure accurate, valid, and complete information using the right methods and tools. Proficient interaction with a variety of online systems is required. Working from the Office in Belgrade.
Required Qualifications
- Native German speaker
- Intermediate English proficiency
- Proven experience in customer support
- Familiar with CRM systems
- Strong communication skills
- Customer-centric approach
- Ability to multitask
- Prioritize and manage time effectively
- Excellent service orientation
- Problem-solving mindset
- Working from the Office in Belgrade
Desired Qualifications
- Prior experience in iGaming
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