Customer Support Agent – French language
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond to customer inquiries via live chat, resolving issues efficiently and ensuring a seamless gaming experience for the iGaming industry. Handle player complaints by following operational procedures while maintaining a professional and friendly tone. Provide accurate information using appropriate CRM systems and tools to support global clients across fintech, iGaming, and e-commerce sectors. Work rotating shifts from the office in Belgrade, applying strong communication skills and problem-solving abilities to deliver exceptional customer care.
Required Qualifications
- Fluent French speaker
- Intermediate English proficiency
- Proven experience in customer support
- Familiar with CRM systems
- Strong communication skills
- Customer-centric approach
- Ability to multitask
- Ability to prioritize
- Ability to manage time effectively
- Excellent service orientation
- Problem-solving mindset
- Working from the Office in Belgrade
- Rotating shifts (2 shifts)
Desired Qualifications
- Prior experience in iGaming
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