Customer Support Agent
HybridStockholm, Stockholm, Sweden or Trollhättan, Västra Götaland, Sweden
Job Summary
Monitor and respond to support tickets, chat, and phone channels while logging, categorizing, and updating cases accurately. Troubleshoot issues with the Epassi application and platform, escalating where needed, and guide stakeholders through the user journey with technical know-how. Collaborate with colleagues to find solutions and identify recurring issues to feed back for product development. Stay informed on known platform issues and upcoming product releases, contributing to stand-ups and team meetings. This fixed-term role concludes on 31 January 2027 with a possibility of extension. Swedish and English professional working proficiency are essential.
Required Qualifications
- 1–2 years of experience in customer service or a relevant field
- Swedish - professional working proficiency
- English - professional working proficiency
Desired Qualifications
- Knowledge of Zendesk
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