Customer Support Agent – Entry Level
$22,880–$27,040 year
RemoteUnited States
Job Summary
Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support using guided systems to maintain professionalism and brand alignment. Deliver high-quality customer care while following detailed processes and meeting performance expectations. Complete a multi-step onboarding process including client-specific assessments, a background check, and a certification course before servicing begins. This role offers schedule flexibility after certification and provides paid training, performance-based incentives, and career advancement pathways into support, QA, and leadership.
Required Qualifications
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
Desired Qualifications
- Prior call center or customer service experience
- Bilingual (Spanish/English)
- Familiarity with phone-based or computer-based support environments
- Flexible scheduling options after certification
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