Customer Support Agent – Dutch language
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Provide exceptional customer support in Dutch for the iGaming industry by handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. Effectively respond to customer requests and questions while dealing with and helping resolve any customer complaints. Maintain a professional and friendly tone, adhere to company policies, and follow operational procedures in every contact. Ensure accurate, valid, and complete information is provided using the right methods and tools while interacting proficiently with various online systems. Work from the office in Belgrade with a starting salary and potential growth after three months.
Required Qualifications
- Fluent Dutch speaker
- Intermediate English proficiency
- Proven experience in customer support
- Familiar with CRM systems
- Familiar with CRM systems and best practices
- Strong communication skills
- Customer-centric approach
- Ability to multitask
- Ability to prioritize
- Ability to manage time effectively
- Excellent service orientation
- Problem-solving mindset
- Working from the Office in Belgrade
Desired Qualifications
- Prior experience in iGaming
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