Customer Support Agent
Remote · Salt Lake City, Utah, United States
Job Summary
Customer Support Agent (Entry-Level) handles inquiries via phone, email, and online tickets; provides clear, helpful answers, guides customers through troubleshooting steps and product navigation; documents interactions in the CRM system; collaborates with peers to improve processes; works in a call center or remote environment using a headset and call center software; supports basic troubleshooting for Windows and common browsers; helps customers with IdenTrust-related questions; learns company policies and tools, helps onboard new team members, and contributes to knowledge resources. Requirements emphasize customer service aptitude, strong communication, basic IT familiarity, and the ability to learn and adapt in a fast-paced setting. The role is part of HID Global IAM solutions, with opportunities for growth and flexible work arrangements.
Required Qualifications
- High School Diploma or GED
- 0–1 years of experience in customer service, call center, or technical support
- Strong communication skills—clear, professional, and empathetic
- Basic computer skills (Microsoft Office, Windows OS, common browsers)
- Ability to learn new systems and follow troubleshooting steps
- Organized, reliable, and able to work in a fast-paced environment
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