Customer Support Agent (Arabic) – iGaming

Provide professional and timely customer support to Arabic-speaking players via live chat, email, and other support channels. Assist customers with account-related inquiries, including registration, verification, deposits, withdrawals, bonuses, and gameplay questions. Identify, troubleshoot, and resolve customer issues while escalating complex technical or payment-related problems to internal teams. Accurately document all interactions and collaborate with English-speaking departments on Payments, Fraud/Risk, and Technical Support. Maintain up-to-date knowledge of products and policies to ensure compliance with responsible gaming procedures. This role requires fluent Arabic and English communication skills within a full-time, office-based iGaming environment.