Customer Support Advocate FT
On-site · Helena, Montana, United States
Job Summary
Provide frontline technical support via phone, chat, and email; troubleshoot internet connectivity issues (fixed wireless and fiber); assist with home and business network setups (Wi-Fi, routers, connected devices, email, etc.); walk customers through step-by-step solutions in a clear and friendly way; create, document, and manage support tickets; escalate complex technical issues when needed; support basic billing questions and payment processing; help customers understand service options and availability; collaborate with internal teams including sales and field technicians; contribute to internal documentation and troubleshooting resources; deliver an exceptional, relationship-focused customer experience.
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