Customer Support Advisor (Student Support Advisor)
$26,000–$26,000 year
HybridCookham, England, United Kingdom
Cookham, England, United KingdomHybridFull Time$26,000–$26,000 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Communicate with students as the first point of contact, answering queries, offering clear guidance, and resolving issues while maintaining confidentiality and professionalism. Provide accurate, timely advice using customer data to understand needs and suggest improvements to processes and the overall customer journey. Uphold service standards, champion student needs to ensure their voice is heard across CIM, and utilize CRM systems like Dynamics 365 alongside Microsoft Office. Work 35 hours per week in a hybrid role in Cookham, rotating between 8am to 4pm and 9am to 5pm shifts.
Required Qualifications
- Experience in a customer service or administrative support role
- Proactive, organised and comfortable working in a fast-paced environment
- Confidence managing customer queries in a professional, friendly way
- Excellent written and verbal communication skills
- Awareness of CIM products and services (or the willingness to learn quickly)
- An understanding of GDPR and other relevant regulations
- Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
- A collaborative mindset and experience working towards shared team goals
- Permanent position working 35 hours per week on a rotating shift – 8am to 4pm and 9am to 5pm
- Hybrid role, 2 days in the office in Cookham and 3 days remote each week
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