Customer Support Advisor
On-siteNew Orleans, Louisiana, United States
Job Summary
Review, process, and track all quoting activity for your assigned territory and team, including generating quotes, validating parts, and coordinating with internal and external stakeholders. Respond promptly to customer inquiries, calls, and emails regarding additional work, then open service calls and source parts once purchase orders are received. Partner with technicians and operational leaders to ensure quote accuracy, while assisting service coordinators in planning and aligning quoted work. Act as an internal project manager for larger jobs to drive profitability and customer satisfaction, and actively participate in safety initiatives.
Required Qualifications
- 3-5 years of experience in the generator service industry required
- Degree Required: High School Diploma / GED
- Years of Experience: 2-3
Desired Qualifications
- Experience in heavy equipment, diesel engines, equipment parts and service are strongly preferred
- Proficient in Microsoft Office Suite of programs
- Ability to read, understand, and interpret drawings, schematics, and wiring diagrams
- Ability to communicate at all levels of the business
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail
- Develop and maintain strong relationships with internal and external customers
- Strong ability to persuade, motivate, and influence others
- Strong math and analytical skills including ability to calculate discounts and percentages
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