Customer Support Advisor
On-sitePembroke, New Hampshire, United States
Job Summary
Research parts in John Deere and vendor systems when the parts department cannot, and maximize product support sales from designated customers through both parts and labor. Perform regular undercarriage inspections and assist customers in managing their undercarriage fleets while acting as an indispensable consultant for their equipment management needs. Work with territory sales reps to maximize repeat sales and increase new equipment purchases, developing new product support business within the assigned territory. Maintain an average of six-ten customer contacts daily and monitor industry trends to adapt to shifting customer needs. This full-time role requires a valid driver's license and involves operating vehicles to transport agriculture, commercial, and construction equipment across the Northeast.
Required Qualifications
- Valid driver's license
- Must occasionally lift and/or move up to 50 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
Desired Qualifications
- College degree preferred
- Relevant work experience
- At least 3 to 5 years of relevant experience within a similar field
- Organization and communication skills
- Broad based computer skills
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