Customer Support Advisor
On-siteSunshine, Victoria, Australia
Job Summary
Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services. Meet and exceed sales targets and key performance indicators related to parts and service sales. Assist customers in identifying their parts and service needs accurately and provide detailed information on pricing and service options. Collaborate with the service team to schedule appointments and allocate resources efficiently. Maintain accurate records of customer interactions, orders, and service history in the CRM system. Follow up with customers to ensure satisfaction and build long-term relationships. Work directly with equipment owners throughout your territory to help them maximize uptime and productivity.
Required Qualifications
- A passion for customer service, sales, and building strong relationships
- Knowledge of agriculture, heavy equipment, or related industries
- Strong communication and interpersonal skills
- A results-driven approach with a focus on achieving targets
- The ability to work independently and manage your territory effectively
- Strong organisational and time management skills
- Confidence using technology and CRM systems
- Willingness to travel within the territory
Desired Qualifications
- Previous sales or account management experience (preferred)
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